Return and refund

Thank you for shopping at cozyhome.sbs! We hope you are satisfied with your purchase of the stockings, but if you are not satisfied with the product, we offer the following return and refund policy:

Return Conditions

You have 30 days from the date you received the item to request a return. Please ensure the item is unused and in its original packaging (including tags and dust bag).

Return Process

Please inform us of the reason for your return via the customer service contact form on our website or by email.

Provide your order number and relevant information, and we will provide you with a return address and further instructions.

Pack the item to be returned neatly and include your order information.

Refund Method

Once we receive your returned item and confirm it is in good condition, we will process your refund within 7 business days.

The refund will be returned to your original payment method and may take some time to arrive.

Shipping Costs

Unless the item is defective, you are responsible for the return shipping costs. We recommend using a trackable shipping service for returns to confirm arrival.

If you have any questions or need further assistance, please feel free to contact the cozyhome.sbs customer service team.