FAQ Page

1. How to place an order?

Browse our products on our website, select your preferred style and quantity of stockings, click “Add to Cart,” and you will be taken to the checkout page. Follow the prompts to fill in your address and payment information to complete your order.

2. Can I modify or cancel my order?

Once your order is confirmed, our system will process it quickly, and you may not be able to modify or cancel it. If you need assistance, please contact customer service as soon as possible.

3. Do you offer international shipping?

Currently, we only support domestic shipping. For international shipping needs, please stay tuned for our future service updates.

4. What to do if I receive damaged or incorrect goods?

If you receive damaged goods or goods that are not what you ordered, please contact us within 7 days of receiving the goods and provide relevant evidence (such as photos). We will assist you in resolving the issue.

5. What is your refund policy?

We offer a 30-day unconditional money-back guarantee. If you are not satisfied, you can apply for a refund within 30 days of receiving the goods. Please ensure the goods are unused and in their original packaging.

6. What is your privacy policy?

We take user privacy very seriously. Please see our website privacy policy to understand how we collect, use, and protect your personal information.

For any further questions, please feel free to contact the cozyhome.sbs customer service team. We are happy to assist you!